We are committed to providing a year-round routine service however in the event of extreme weather / snow or heat advisories that prevent us from a service visit, if we are unable to make the visit up on another day of the week then we will collect the accrued waste upon your next scheduled service visit. 

Please be mindful that leaves, long grass and yard debris can hinder your results. Poop can be camouflaged or covered causing some to possibly be missed. Yards that are not maintained causes challenges, we cannot guarantee the thorough cleaning we want to provide.

If there is a time that you do not need our services for a week as the dogs are not going to be in the yard, just contact us ahead of time and we will take you off of the route for the time needed.

It is our responsibility to provide a safe working environment for our employees.

Before arrival, please ensure that there are safe walkways to service areas. Yards to be cleared of anything that could be dangerous, such as construction materials, in order for them to service your yard. 

We ask that you partner with us on areas of safety concern and understand that until the area is safe, we will not be able to provide service.

If we make the trip to your location and are unable to service your yard due to situations outside of our control such as a locked gate, or aggressive dog in yard, you will be charged for that visit as we have to consider the travel time taken and the added waste that will be there upon our return.

We look forward to building long-lasting relationships with each of our clients however we also reserve the right to stop service or refuse service if the conditions of the job become intolerable or put our staff in any jeopardy.